Closed Notices
Below is an archive of all closed events. This does not include any events prior to this system's launch in June 2007.
| Server | Event Details |
|---|---|
| PSH1 | Software Updates |
| We will be installing various software updates, which will require the server to be rebooted, during which time the server will be unavailable for approximately five minutes. Individual services may also be unavailable at other times during the maintenance window. | |
| 14:00 July 3, 2008 BST to 17:00 July 3, 2008 BST | |
| Two | Software Updates |
| We will be installing various software updates, which will require the server to be rebooted, during which time the server will be unavailable for approximately five minutes. Individual services may also be unavailable at other times during the maintenance window. | |
| 14:00 July 2, 2008 BST to 17:00 July 2, 2008 BST | |
| One | Software Updates |
| We will be installing various software updates, which will require the server to be rebooted, during which time the server will be unavailable for approximately five minutes. Individual services may also be unavailable at other times during the maintenance window. | |
| 14:00 July 1, 2008 BST to 17:00 July 1, 2008 BST | |
| One | Disk diagnostics |
| On Saturday evening, we will be performing disk diagnostics. During this time customers may experience slow loading of web sites, but all services should remain available throughout. | |
| 21:00 June 14, 2008 BST to 01:00 June 15, 2008 BST | |
| One | Server Unresponsive |
| This server is currently unresponsive and we are working to restore normal service. Customers will be unable to connect to cPanel and other services, and customer web sites may fail to load. | |
| 22:55 June 11, 2008 BST to 23:41 June 11, 2008 BST | |
| PSH1 | Software updates |
| We will be installing various software updates, during which time all services may be temporarily unavailable. | |
| 22:00 June 4, 2008 BST to 00:00 June 5, 2008 BST | |
| Two | Software updates |
| We will be installing various software updates, during which time all services may be temporarily unavailable. | |
| 22:00 June 3, 2008 BST to 00:00 June 4, 2008 BST | |
| One | Software updates |
| We will be installing various software updates, during which time all services may be temporarily unavailable. | |
| 22:00 June 2, 2008 BST to 00:00 June 3, 2008 BST | |
| One | Apache Upgrade |
| The Apache web server will be upgraded to version 2.0. Disruption while this work is carried out should be minimal, however it is possible that customer web sites will be unavailable for a brief time. | |
| 15:00 April 10, 2008 BST to 18:00 April 10, 2008 BST | |
| Two | High Loads |
| Following the Apache upgrade earlier, we are still experiencing highly elevated loads on this server. We are working on the problem and hope to have everything back to normal soon. | |
| 20:45 April 8, 2008 BST to 01:00 April 9, 2008 BST | |
| Two | Apache Upgrade |
| We will be performing a major upgrade of the Apache web server today in response to recent stability issues on this server. It is possible that customer web sites may be unavailable for a short time while this work is carried out. | |
| 15:00 April 8, 2008 BST to 18:00 April 8, 2008 BST | |
| Two | cPanel Update |
| We will be updating cPanel to the latest stable version. This may result in some services being temporarily unavailable for a brief time. | |
| 21:00 March 30, 2008 BST to 22:00 March 30, 2008 BST | |
| One | cPanel Update |
| We will be updating cPanel to the latest stable version. This may result in some services being temporarily unavailable for a brief time. | |
| 16:00 March 30, 2008 BST to 17:00 March 30, 2008 BST | |
| One | Operating system update |
| We will be applying an important OS update which will require the server to be rebooted. This will result in approximately ten minutes of down time. | |
| 20:00 March 28, 2008 GMT to 21:00 March 28, 2008 GMT | |
| Two | Operating system update |
| We will be applying an important OS update which will require the server to be rebooted. This will result in approximately ten minutes of down time. | |
| 20:00 March 28, 2008 GMT to 21:00 March 28, 2008 GMT | |
| Two | Operating system update |
| We will be installing an important operating system update which will require the server to be rebooted. This will result in approximately ten minutes of down time. | |
| 20:30 February 1, 2008 GMT to 21:00 February 1, 2008 GMT | |
| One | Operating system update |
| We will be installing an important operating system update which will require the server to be rebooted. This will result in approximately ten minutes of down time. | |
| 20:00 February 1, 2008 GMT to 20:30 February 1, 2008 GMT | |
| Two | Slow load times |
| Some customers may currently be experiencing slow load times when viewing web sites hosted on this server. This appears to be a network problem at our provider and we have asked them to investigate. | |
| 00:40 January 23, 2008 GMT to 02:00 January 23, 2008 GMT | |
| Taurus | Operating system upgrade |
| We will be performing a major upgrade of the operating system for our support web site. The Account Control Panel and customer forums may be unavailable while this work is completed. | |
| 12:00 January 4, 2008 GMT to 16:00 January 4, 2008 GMT | |
| Two | Server reboot |
| This server will be rebooted in order to apply an operating system update. The server will be unavailable for approximately five minutes. | |
| 22:00 December 27, 2007 GMT to 22:30 December 27, 2007 GMT | |
| One | Hard drive replacement |
| Due to unexpected problems with the server's power supply, which required a complete replacement of the server's chassis, we have re-scheduled the hard disk diagnostics and possible drive replacement for Wednesday. We are very sorry for the inconvenience caused by down time this week, however this work is necessary to prevent a hard disk failure in the future. | |
| 15:00 December 26, 2007 GMT to 21:00 December 26, 2007 GMT | |
| One | Hard drive replacement |
| Following the problems we experienced yesterday, it will be necessary to take this server offline to perform disk diagnostics, with the possibility that the server's hard drive may need to be replaced. The server will be unavailable for at least two hours from 15:00 while diagnostics are performed, however the duration of this outage will be longer if the hard drive needs to be replaced. Update: Due to unexpected power supply issues, this process will take longer than initially expected. | |
| 15:00 December 23, 2007 GMT to 00:00 December 24, 2007 GMT | |
| One | Hard disk problems |
| Further to our earlier notice, we are currently investigating hard disk errors on this server. This is causing continuing Internal Server Error messages and other issues. We apologise for this ongoing outage. | |
| 15:30 December 21, 2007 GMT to 20:00 December 21, 2007 GMT | |
| One | Internal server errors, cPanel login problems |
| Customers with PHP- or Perl-based sites may currently be seeing Internal Server Errors, and all customers on this server may be experiencing problems trying to log in to the Web Site Control Panel (cPanel). We are aware of this problem and are working to fix it. | |
| 14:18 December 21, 2007 GMT to 15:00 December 21, 2007 GMT | |
| Taurus | Scheduled Maintenance |
| Our service provider will be performing maintenance, which will result in approximately 20 minutes of down time for our support web site. Customer web sites will not be affected. | |
| 19:00 November 21, 2007 GMT to 01:00 November 22, 2007 GMT | |
| Two | OS Update |
| We will be installing an operating system update which will require the server to be rebooted. This will result in approximately 10 minutes of down time for customers hosted on this server. | |
| 20:00 November 18, 2007 GMT to 21:00 November 18, 2007 GMT | |
| One | OS Update |
| We will be installing an operating system update which will require the server to be rebooted. This will result in approximately 10 minutes of down time for customers hosted on this server. | |
| 20:00 November 17, 2007 GMT to 21:00 November 17, 2007 GMT | |
| One | Analog stats permanently disabled |
| We have now permanently disabled the Analog web statistics program due to problems it can cause while processing log files. Webalizer and the much newer Awstats are still available. | |
| 13:15 November 14, 2007 GMT to 12:00 November 21, 2007 GMT | |
| Two | Analog stats permanently disabled |
| We have now permanently disabled the Analog web statistics program due to problems it can cause while processing log files. Webalizer and the much newer Awstats are still available. | |
| 13:15 November 14, 2007 GMT to 12:00 November 21, 2007 GMT | |
| Two | Analog stats disabled |
| Analog statistics have been temporarily disabled on this server while we investigate a server load issue. Webalizer and Awstats are unaffected. | |
| 14:00 October 21, 2007 BST to 13:00 November 3, 2007 GMT | |
| One | Web site statistics disabled by default |
| All customers should note that as of Saturday, October 13, 2007 web site statistics will be disabled by default. Customers wishing to keep statistics enabled for their accounts should visit the "Choose Log Programs" page of the Web Site Control Panel (cPanel) and select which domains and statistics programs to keep enabled. (You will need to click the "Save" button even if everything already appears to be enabled.) This change in configuration will allow users who are not interested in statistics to conserve disk space, as the statistical information counts towards disk quota usage. | |
| 01:00 October 13, 2007 BST to 00:59 October 14, 2007 BST | |
| Two | Web site statistics disabled by default |
| All customers should note that as of Saturday, October 13, 2007 web site statistics will be disabled by default. Customers wishing to keep statistics enabled for their accounts should visit the "Choose Log Programs" page of the Web Site Control Panel (cPanel) and select which domains and statistics programs to keep enabled. (You will need to click the "Save" button even if everything already appears to be enabled.) This change in configuration will allow users who are not interested in statistics to conserve disk space, as the statistical information counts towards disk quota usage. | |
| 01:00 October 13, 2007 BST to 00:59 October 14, 2007 BST | |
| Two | Email Issues |
| There is currently an issue with emails not sending, and in some cases not being received. We apologise for the inconvenience and are working to get this resolved as soon as possible. | |
| 18:30 October 8, 2007 BST to 21:50 October 8, 2007 BST | |
| Two | Rescheduled OS Update |
| Due to a technical problem we were unable to perform this update as planned on September 20. We will be installing an operating system update, which will require the server to be rebooted. This will result in approximately five minutes of down time. | |
| 22:00 September 23, 2007 BST to 23:00 September 23, 2007 BST | |
| Two | OS Update |
| We will be installing an operating system update, which will require the server to be rebooted. This will result in approximately five minutes of down time. | |
| 22:00 September 20, 2007 BST to 23:00 September 20, 2007 BST | |
| One | OS Update |
| We will be installing an operating system update, which will require the server to be rebooted. This will result in approximately five minutes of down time. | |
| 22:00 September 19, 2007 BST to 23:00 September 19, 2007 BST | |
| Two | Network maintenance |
| Our service provider will be performing a software upgrade on their network hardware, which will result in a brief period of downtime. | |
| 07:00 September 19, 2007 BST to 08:00 September 19, 2007 BST | |
| One | Server currently not responding |
| The server stopped responding while our provider was investigating a separate issue. This outage is currently being investigated. The end time of this notice will be updated when we have more information. | |
| 15:25 September 12, 2007 BST to 16:00 September 12, 2007 BST | |
| Two | cPanel Update |
| cPanel will be updated to the latest release, in order to ensure the latest bug fixes are installed. This should not cause any disruption to service. | |
| 22:00 September 6, 2007 BST to 00:00 September 7, 2007 BST | |
| One | cPanel Update |
| cPanel will be updated to the latest release, in order to ensure the latest bug fixes are installed. This should not cause any disruption to service. | |
| 22:00 September 5, 2007 BST to 00:00 September 6, 2007 BST | |
| Two | High load/MySQL connection problems |
| Customers may notice an increase in the server load and intermittent MySQL connection problems. This is due to the server processing a backlog of access logs. | |
| 19:00 August 25, 2007 BST to 19:00 August 27, 2007 BST | |
| Taurus | DNS Outage |
| Some users may be experiencing problems accessing our support site, due to a temporary DNS problem at our provider. Customer sites are not affected. | |
| 01:30 August 15, 2007 BST to 04:36 August 15, 2007 BST | |
| Two | Software updates |
| Various software updates will be applied to the server. We expect any disruption caused by this to be minimal -- there should be no interruption to web service. | |
| 23:00 August 12, 2007 BST to 01:00 August 13, 2007 BST | |
| One | Software updates |
| Various software updates will be applied to the server. We expect any disruption caused by this to be minimal -- there should be no interruption to web service. | |
| 23:00 August 9, 2007 BST to 00:00 August 10, 2007 BST | |
| Two | Daily backups temporarily unavailable |
| Automated daily backups have been temporarily disabled on this server while we resolve some load management issues. We hope to have this resolved shortly. In the meantime we still have the last full backup on hand in case of an emergency (this backup was created on August 7th). | |
| 23:00 August 8, 2007 BST to 23:00 August 10, 2007 BST | |
| Two | Operating System Update |
| The server's operating system will be updated to include an important patch from the vendor. This will require the server to be rebooted, making it unavailable for a period of approximately five minutes. | |
| 21:00 June 29, 2007 BST to 22:00 June 29, 2007 BST | |
| One | Operating System Update |
| The server's operating system will be updated to include an important patch from the vendor. This will require the server to be rebooted, making it unavailable for a period of approximately five minutes. | |
| 21:00 June 29, 2007 BST to 22:00 June 29, 2007 BST |